Services

Services

ITworx has a flexible, collaborative approach to deliver consistent
professional results that meet your business objectives.

Integration

We have many years implementing web projects that require complex integration to other business systems of SaaS. A well thought out web integration project can help companies streamline their operations and improve efficiencies because data is put in the hands of the right recipient at the right time.

There has been a revolution in the ability of commercial web applications or SaaS applications to ‘talk’ to other systems in meaningful ways. There has been a revolution with the standardisation of of protocols and technologies. Web based accounting packages and CRMs, just to name a few, all provide the ability to connect to other systems via standard APIs to either receive or send data. With the use of REST APIs, JSON, Web Services and other technologies there is a lot of potential that can be achieved by integrating CRMs or accounting platforms and business systems with your web application. Complex integration that improves efficiency is now accessible to a wider variety of organisations.

We work with you to understand your business and how to integrate these web applications so that they stop existing as data silos and start connecting to other applications in meaningful ways to your business.

Web Development

Any successful web application development project begins with a thorough understanding of not just our client’s requirements, but their business objectives and goals. This allows us to become an active partner providing practical advice throughout the development lifecycle.

With over 15 years’ experience providing web design and development services to our clients across Australia and globally, our web and software developers have expertise in key web application technologies such as React, MS .NET, .NET Core, MS SQL and this is underpinned by robust development methodologies. We always focus on the long term and scalability of what we build, whether it’s an understanding that there will be more functionality in future or an expectation of great amounts of web traffic.

Digital Marketing

Our content-driven marketing is the enabler for the marketing of our client’s services / products concurrently through different digital channels such as search engines, websites, social media, email, and mobile apps. An active Digital Marketing Strategy is an essential aspect to the overall Business Marketing Strategy nowadays.

We work with businesses to develop a viable online strategy by addressing specific questions about their objectives, UVP, USP, actual audience and target, demographics, expected engagement as well as other digital KPIs. Our flexible structure allows us to support various types of companies, budgets and different verticals. We can help companies which are already active online but without a strategy, or digital marketing newcomers which may already have traditional marketing in place but want to now add digital channels to their marketing plan. We also work with start-ups wanting to go digital from day one where we help them set up the foundations.

Technology Management

ITworx offers cost effective solutions for the management and implementation of your IT infrastructure. Our IT infrastructure architects have necessary expertise in creating IT infrastructure and IT infrastructure implementation tailored to your needs that are best suited for effective management of your projects.

Our services take care of all aspects of your IT infrastructure needs ranging from managing IT personnel and recruitment process to managing your software development projects ensuring IT best practices are applied. We can help you optimise your IT infrastructure to improve quality of service and substantially reduce the total costs of infrastructure ownership.

We have extensive experience in IT Infrastructure creation, implementation, audits and support. Our team carefully examines your business requirements and suggests a cost effective IT infrastructure plan accordingly. Our infrastructure consultants have expertise in developing IT infrastructure solutions for all levels. Whether you need a new IT infrastructure, planning to upgrade or migrate, our IT infrastructure architects can help you meet all your requirements. We are committed to our clients to provide them with cost effective and efficient IT infrastructure solutions ensuring a good return on investment.

eCommerce

Whether you are launching a new eCommerce site, re-designing an existing one, you need an eCommerce agency who understands your business and your products and services.

With our experienced team we combines ecommerce best practices with in-depth business experience across a variety of industries. As eCommerce projects can get quite complex, we employ our ITworx project methodologies to research, plan and execute the project with your key objectives in mind. Our projects feature a thoroughly engaging, branded look and feel combined with a simple and logical purchasing workflow.

We work with SaaS eCommerce platforms as well as popular Open Source eCommerce software.

Digital Design

We call this service digital design because it encapsulates graphic design but is so much more. For every web project there is a very big UI and UX component.

An organisation’s digital presence is the interface with existing clients and prospects. The site needs to look professional and reflect the organisation’s values and brand. Your digital presence is where new clients, existing clients, business partners, potential employees – new talent , and perhaps even investors can quickly and easily find out more about your business, products and services you have to offer.

Before designing your visually appealing digital presence, we focus on understanding your marketing and point-of-sale strategies. We make clear calls to action and focus on a logical and consistent layout. The goal is to get them to pick up the phone and call, make a purchase, find the relevant resources or subscribe to a members’ area.

We spend a lot of time working with you to ensure the content brings value, and it is a search engine optimised. We train you on how to keep the content up to date and vibrant. Content is more than text, we incorporate in the delivery rich multimedia such as videos, images galleries, social media integration. We collaborate with you on how best to design the site considering it will be updated often and will be expanded on as your organisation’s needs grow.

We go beyond the out of the box CMS features. We have the knowledge and experience to stretch the platforms to achieve your specific business digital objectives

Support Management

ITworx provides cost effective but efficient IT solutions related to project management, business analysis and quality assurance.

Project Management

Our professionals have acquired necessary expertise in methodologies used for a successful project management right from its planning to implementation. Our project management team analyses all aspects of project management methodologies, including planning, feasibility analysis, identification of project objectives, identification of resources required for the task, and budgeting.

Business Analysis

We have a team of professionals who are well-trained in business analysis methodologies. The team follows a defined approach to study project scope and requirements, working closely with you to understand the project requirements. On the basis of this they formulate a strategy that is easily understandable and actionable for your IT team, as well as meeting your business goals.

Quality Assurance

Our professionals are well experienced in Quality Assurance and Testing methodologies. They have all necessary expertise in using tools and techniques required for quality assurance and testing, including software testing, server performance testing, and system usability testing. We offer our customers flexibility in selecting the most suitable quality assurance and testing services as per their requirements.