Staff augmentation Sydney

Why Outsource IT Services?

Why Outsource IT Services? | Defining Outsourcing, Its Benefits, and More

In today’s rapidly evolving technological landscape, it is no longer just an expectation for businesses to stay ahead of the curve technologically; it has become imperative for their own success. This kind of environment has prompted many business owners to consider outsourcing and ask important questions such as Why outsource IT services? and How can outsourcing IT services benefit my business? 

This is because many organisations encounter challenges in keeping up with the evolving IT landscape due to limited resources, expertise, or time constraints. That is why, throughout this blog, we will take a deep dive into the advantages of outsourcing specialised IT services and explore the best practices to undertake when considering outsourcing.

What is outsourcing?

Outsourcing is the practice of contracting or delegating a specific set of tasks or responsibilities to an external team or organisation on a contracted basis. So rather than handling these tasks in-house, a company hires another entity to perform them.

Outsourcing can involve various aspects of a business, such as information technology (IT), customer service, human resources, manufacturing, accounting, marketing, and more. The decision to outsource is typically driven by the desire to optimise resources, improve efficiency, reduce costs, access specialised expertise, or focus on core competencies.

In a dynamic and ever-evolving business landscape, outsourcing has become a powerful tool for organisations to optimise their operations and access specialised expertise. By strategically leveraging external resources, companies can streamline processes, reduce costs, and concentrate on core business activities that drive growth and success.

Why outsource IT services?

Outsourcing IT services can offer several benefits to businesses. Explore some of the key reasons below as to why industry giants like Apple, Microsoft, IBM, Amazon and Google have chosen to outsource IT assistance.


One of the primary reasons businesses choose to outsource IT services is cost savings. Outsourcing eliminates the need for in-house IT infrastructure, equipment, and personnel, which can be expensive to acquire and even more so to maintain. By outsourcing, businesses can access IT expertise at a fraction of the cost, often through flexible pricing models such as fixed contracts or pay-as-you-go arrangements.

Access to specialised skills and expertise

IT service providers typically have a pool of skilled professionals with expertise in various areas of information technology. By outsourcing, businesses can tap into this talent pool and access specialised skills that may not be available in-house. Whether it’s software development, cybersecurity, cloud computing, or data analytics, outsourcing can provide access to a wide range of IT expertise and experience.

Focus on
core competencies

IT outsourcing allows businesses to focus on their core competencies and strategic objectives. By delegating IT tasks to a specialised service provider, organisations can free up internal resources and concentrate on their core business functions, such as sales, marketing, and product development. This can enhance productivity, efficiency, and overall business performance.

Risk mitigation
and security

IT security is a critical concern for businesses in the digital age. Outsourcing IT services to reputable providers can help mitigate risks by leveraging their expertise in cybersecurity and data protection. These providers are often up-to-date with the latest security measures, technologies, and best practices, reducing the risk of data breaches, cyberattacks, and system vulnerabilities.

Best Practices for Outsourcing IT Services

it staff augmentation

While outsourcing IT services can provide significant benefits, it is essential to conduct proper due diligence, select the right service provider, and establish clear communication channels and expectations to maximise the advantages and minimise potential risks. So, if you are finding yourself asking the question, How to outsource IT services? Consider the below.

Have established goals and objectives

If you are wondering when to outsource IT services, it is best to do so when you have an established plan in place. Prior to procuring the help of an expert IT team, you must establish the goals of what you aim to achieve with outsourced IT assistance. For example, are you outsourcing assistance for general IT support or are you in need of specialised expertise in a particular area such as cloud computing or software development? Identifying your specific needs and goals will allow you to find the right IT team with the relevant skills and experience to meet your requirements.

Choose a provider you can trust

When you are considering acquiring the assistance of an outsourced IT team, it is essential to choose one that not only you can trust but one that aligns with and understands your business’s goals. This alignment is crucial because it ensures that the IT team can provide tailored solutions that directly contribute to the achievement of your business’s objectives.

Don't just base your decision on price

While cost is undoubtedly an important factor to consider, it should not be the sole determinant in your decision-making process. Opting for the cheapest option without considering other crucial aspects can lead to subpar results and potential setbacks in the long run. Instead, it is essential to focus on finding a balance between cost-effectiveness and the quality of the service.

Open communication

talent augmentation

When procuring an outsourced IT team, open and transparent communication is essential for a successful partnership. Without effective communication channels and practices in place, miscommunication, delays, and misunderstandings can hinder progress and compromise the overall effectiveness of the engagement. The below are some best practices to promote open communication with your IT team:

  • Establish clear lines of communication 
  • Set expectations 
  • Regularly communicate updates 
  • Foster a collaborative environment 
  • Be responsive and available
  • Encourage feedback

Outsourcing IT | Setting your business up for success

In today’s fast-paced and ever-evolving business landscape, the decision to outsource IT services has become increasingly critical for organisations aiming to stay ahead of the technological curve. Throughout this blog, we have explored the reasons why businesses should consider outsourcing IT services and the benefits that come with it.

If you are considering outsourcing IT services, take the time to evaluate your needs, select a reputable and trusted provider, and establish effective communication channels. By doing so, you can harness the power of outsourcing to propel your business forward, gain a competitive edge, and achieve long-term success in today’s technology-driven world.

it outsourcing companies

How ITworx can help

As a well-established IT agency with extensive expertise and knowledge in the field, we specialise in addressing and delivering tailored solutions to meet your business’s specific requirements. 

We also employ a Staff Augmentation approach, enabling us to gain valuable insights into the challenges at hand and become well-versed in the intricacies of the process. This proficiency allows us to meticulously identify and resolve any potential issues, ensuring thorough attention to detail throughout the project.

it staff augmentation Australia

How ITworx do it differently:

  • ITworx is an Australian company with both local and offshore pool of resources
  • Overseen the performance of our team members is done based on Australian standards
  • ITworx looks after our clients and staff members
  • Our recruitment process is flexible, adaptable and comprehensive 
  • We work with our clients to understand their business strategy and goals. 

With a proven track record and a team of skilled professionals, you can trust ITworx to handle your outsourcing with the utmost professionalism, freeing you to focus on your core business operations and strategic objectives.

Microsoft Azure Amazon AWS

Azure or AWS: Which is Better?

Azure or AWS | Which is Better?

In today’s digitally driven world, cloud computing has emerged as the backbone of modern business infrastructure. With the scalability, flexibility, and cost-effectiveness it offers, organisations of all sizes are turning to cloud services to power their operations and fuel innovation, leading many to ask the same question — Azure or AWS, Which is Better? In this blog, we delve into the age-old debate of Azure vs. AWS, exploring the strengths and weaknesses of each platform to help you make an informed decision. Whether you’re a small startup, an enterprise powerhouse, or an individual looking to enhance your cloud skills, understanding the key features and nuances of these platforms is crucial.

Table of Contents

Fundamental differences between Azure and AWS

Microsoft Azure Amazon AWS

Before exploring the advantages of these different cloud computing platforms, it is first best to understand their key features and where they differ. This is because although they are both cloud-based platforms and are similar in many ways, they do differ in other fundamental aspects. Understanding their unique characteristics and key features may help determine which platform best suits your needs.

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Launch Date



Key Features

  • Start-up friendly

  • Seamless integration with Microsoft systems

  • Comprehensive AI and machine learning capabilities

  • Strong enterprise offerings

  • Broad range of services

  • Global infrastructure with multiple availability zones

  • Extensive developer tools and support resources

  • Comprehensive data & analytics

Support For
Hybrid Cloud

Has extensive hybrid cloud integration capabilities. Azure thrives in a hybrid cloud environment.

AWS support for Hybrid Cloud is a work in progress

Cloud Storage Options

  • Azure Blob Storage
  • Azure Files
  • Azure Data Lake Storage

  • Amazon S3
  • Amazon EBS
  • Anazib Glacier

Pricing Models

Pay as you go - billed per minute

Pay as you go - billed on an hourly basis

Security Features
  • built-in threat intelligence

  • Compliance certifications and data protection

  • Encryption at rest and in transit

  • Robust identity and access management (IAM)

  • Security groups and network access control lists

Defining Azure

Azure is Microsoft’s cloud computing platform that enables businesses to build, deploy, and manage applications and services through Microsoft-managed data centres. It provides a wide range of services, including virtual machines, databases, storage, networking, and artificial intelligence, among others.  Azure offers extensive compliance certifications and security measures, ensuring data protection and regulatory compliance for sensitive workloads. With a global presence and a growing ecosystem of services, Azure has become a popular choice for businesses seeking a scalable, secure, and flexible cloud computing platform.

Advantages of Azure

azure hybrid benefit

Azure boasts its user’s several advantages that make it one of the most popular cloud computing platforms across the globe. Explore below why many businesses choose Azure as their cloud-based computing platform.

Integrative Capabilities

Azure’s strength lies in its tight integration with existing Microsoft tools and technologies, such as Windows Server, SQL Server, and Active Directory, allowing for seamless hybrid cloud deployments. This makes it easier to extend existing applications and leverage Azure’s cloud services.

Fully Scalable System

Azure’s global infrastructure spans over 60 regions, providing high availability and scalability across the globe. With Azure’s pay-as-you-go pricing model, businesses can optimise costs by scaling resources up or down based on demand. This way, organisations can automate resource provisioning and handle sudden spikes in workload effortlessly.

Variety of Built-in Features

Azure’s comprehensive set of services, including AI, machine learning, and IoT capabilities, empowers businesses to build and deploy innovative applications quickly. This breadth of services provides businesses with flexibility and allows them to meet various application and infrastructure needs.

AI and Machine Learning Capabilities

Azure offers a wide range of AI and machine learning services, including Azure Cognitive Services, Azure Machine Learning, and Azure Bot Services. These tools enable businesses to harness the power of AI, automate processes, and gain valuable insights from their data.

Defining AWS

AWS service sydney

Amazon Web Services (AWS) is a comprehensive and widely adopted cloud computing platform offered by Amazon. It provides a vast array of services, ranging from computing power and storage to databases, analytics, machine learning, and more. AWS enables organisations to build and deploy applications in a flexible, scalable, and cost-effective manner.

Its comprehensive service catalogue, coupled with extensive documentation and community support, makes AWS a popular choice for businesses seeking to leverage the power of cloud computing. By leveraging the power of AWS, organisations can efficiently harness the benefits of cloud computing and drive innovation while minimising costs and complexities.

Advantages of AWS

When it comes to cloud computing, AWS stands out as a leading platform offering numerous advantages to businesses. Explore below the advantages of choosing AWS as your cloud-based computing platform.

AWS advantage sydney

Array of Services

AWS has a vast range of services that cater to almost every imaginable situation, giving organisations the flexibility to choose the tools that best fit their requirements. From compute and storage services like EC2 and S3 to AI and machine learning services like SageMaker, AWS offers a comprehensive suite of options.

Pay-as-you-go Pricing Model

AWS’s pay-as-you-go pricing model allows organisations to optimise costs by paying only for the resources they consume, avoiding upfront investments. AW’s pay-as-you-go model allows businesses to align their costs with their usage, enabling them to optimise their budget and allocate resources more effectively.

Extensive Resources

AWS has a vibrant community and a robust ecosystem of third-party tools, libraries, and integrations. This ecosystem provides businesses with a wide range of resources, tutorials, and support channels, making it easier to leverage AWS services effectively.

Global Infrastructure

With a global network of data centres, AWS enables organisations to deploy their applications and data in multiple regions worldwide. This global presence ensures low-latency access for users in different geographical locations, improving performance and user experience.

Azure or AWS - Which is better?

This is the question we have endeavoured to answer throughout this article. However, as you may have noticed, it is not easily done. This is because each of these platforms boasts its own unique advantages and disadvantages. That is why we say that choosing between Azure and AWS ultimately depends on your specific requirements, existing infrastructure, and organisational goals.

Azure’s seamless integration with the Microsoft ecosystem, coupled with its strong enterprise offerings and comprehensive security measures, makes it an excellent choice for businesses heavily reliant on Microsoft technologies.

On the other hand, AWS’s extensive service catalogue, global presence, and mature infrastructure make it an attractive option for organisations seeking scalability, flexibility, and a wide range of tools.

Ultimately, both Azure and AWS are robust cloud platforms, and the “better” choice depends on your unique requirements and priorities. Whichever platform you choose, migrating to the cloud can unlock numerous benefits and accelerate innovation for your organisation.

AWS Azure comparison
Professional CMS service for efficient content management

What Is Kentico CMS?

What Is Kentico CMS and What Is It Used For?

In the ever-evolving digital landscape, managing and delivering compelling content online is paramount to business success. This may have prompted you to shop for solutions to enhance your business’s digital strategy and ask questions like “What is Kentico CMS?” and “How can Kentico CMS help my business?”

In this blog post, we dive deep into the world of Kentico CMS, unraveling its core functionalities, exploring its versatile applications, and shedding light on why it has become a go-to solution for businesses worldwide.

What is Kentico CMS? A Versatile Solution for web development explained

When it comes to finding the perfect content management and web development system for your business, finding a comprehensive, user-friendly solution can make all the difference. From increased productivity and user-friendly interfaces to enhanced security and seamless integrations, Kentico CMS offers a range of advantages that can truly transform your digital journey.

Let’s dive in and take a look at how Kentico CMS can benefit your business’s digital strategy.

Increased Productivity

With its intuitive and user-friendly interface, you can efficiently create, edit, and publish content without the need for technical expertise. This, in turn, results in simplified workflows that enable your team to work more efficiently, saving time and resources in content creation and regular updates.

User friendly

Regardless of your technical background, you can easily navigate the platform and manage your website’s content with ease. Its intuitive dashboard, drag-and-drop functionality, and customisable templates make it a breeze to create and update web pages.

Enhanced Security

Kentico CMS offers robust security features that safeguard your digital assets. With built-in security measures, such as user authentication, access control, and data encryption, you can ensure the integrity and confidentiality of your content.

Easily Integrated into Existing Systems

Kentico CMS seamlessly integrates with other systems and applications, allowing you to leverage your existing data and technology. Whether you need to integrate with customer relationship management (CRM) software, e-commerce platforms, or third-party services, Kentico CMS provides flexible integration options. 

Plugin Conflict

Regardless of your technical background, you can easily navigate the platform and manage your website’s content with ease. Its intuitive dashboard, drag-and-drop functionality, and customisable templates make it a breeze to create and update web pages.

Web Solutions

Kentico CMS offers robust security features that safeguard your digital assets. With built-in security measures, such as user authentication, access control, and data encryption, you can ensure the integrity and confidentiality of your content.

Custom Web Development Made Easy

If you’re wondering what Kentico is and whether it can be used for website development, you’re in the right place. Kentico CMS is a versatile platform that excels in transforming your online presence. With its comprehensive suite of tools and functionalities, Kentico CMS offers a wide range of capabilities for businesses to develop and maintain their websites effectively.

In addition to using Kentico for web design and development, you may be surprised to know that with Kentico CMS, you can also effectively create eye-catching content, build engaging e-commerce campaigns, track analytics, and streamline business processes.

With Kentico CMS as your trusted CMS companion, you can unlock the full potential of your online presence. Stay with us while we dive deeper into each of these areas, exploring the endless possibilities you can leverage using the empowerment of Kentico.

Content Creation & Website Management

Kentico excels in content creation and website management, providing businesses with a multitude of tools to develop and maintain their online presence. Design engaging websites, develop custom applications, and produce eye-catching content, all with Kentico CMS. By leveraging Kentico, businesses can easily maintain and update their web pages, ensuring an engaging online experience for all.

SEO & Digital Marketing

Kentico CMS offers built-in SEO tools and features that help businesses increase their traffic and optimise their website content, meta tags, URLs, and more. Kentico CMS also integrates seamlessly with digital marketing platforms, allowing businesses to execute targeted marketing campaigns, email marketing, lead nurturing, and marketing automation.


With built-in e-commerce functionalities, Kentico CMS facilitates the development and management of online stores. It provides features such as product catalogue management, shopping cart functionality, secure payment gateways, and order management, enabling businesses to establish a powerful e-commerce presence.


With Kentico CMS, businesses can track key metrics, analyse user interactions, and identify areas for improvement. It offers built-in analytics tools that provide valuable data on visitor behaviour, engagement, conversion rates, and more. This data-driven approach enables businesses to refine their digital strategies, optimise user experiences, and make informed decisions to achieve their goals.


Kentico CMS offers workflow automation tools that automate repetitive tasks, content approvals, and publishing processes, saving time and resources. Additionally, Kentico CMS integrates with various external systems, such as CRM platforms and marketing automation tools, enabling businesses to nurture leads with drip campaigns and cart reminders. 

Custom Web Development Made Easy

In a nutshell, Kentico CMS is a game-changer for businesses looking to level up their digital strategies. It’s an intuitive and user-friendly platform that boosts productivity, enhances security, and seamlessly integrates with other systems.

Unlike relying on third-party plugins, Kentico’s custom development framework allows users to create unique, tailor-made solutions that perfectly fit their needs. With Kentico CMS, businesses can effortlessly manage content, optimise SEO, drive e-commerce, analyse data, and automate tasks. It’s a versatile toolkit that empowers businesses to unleash their online potential and stay ahead in the digital game.

Connect your apps and data with Azure Integration Services

What Is Azure?

What is Azure and How Can it Help You

On your journey to streamline internal business processes, you may have asked yourself, “What is Azure?” and, “How can Azure help my business?”. This may be because, in today’s digital era, businesses increasingly rely on cloud services like Azure to store data, run applications, and access vital computing resources.

Continue on reading if you’re keen to learn more about Azure, what it is used for, and how it can benefit your business.

What is Azure Cloud?

Azure is a powerful cloud computing platform offered by Microsoft. It provides a comprehensive suite of cloud services that allow businesses to build, deploy, and manage applications and services with ease. It supports a wide range of programming languages, frameworks, and tools, allowing developers to work with their preferred technologies. So, whether you’re a small startup or a large enterprise, Azure offers a scalable and flexible infrastructure to meet your business’s unique goals. 

At its core, Azure enables you to move your computing resources, storage, and databases to the cloud. This means you can access your data and applications from anywhere, anytime, without the need for physical hardware or on-premises infrastructure.

The best thing is that Azure is incredibly versatile. It’s not just about storing your files or running a website. With Azure, you can create virtual machines, harness the power of artificial intelligence, analyse large amounts of data, and build cutting-edge applications.

Benefits of Azure

Azure Cloud

Azure isn’t just any cloud computing platform—it’s a game-changer for businesses looking to gain a competitive edge in their respective industry. With a wide range of benefits, Azure empowers organisations of all sizes to transform their operations and achieve greater success. Explore below, some of the advantages to implementing Azure for your business.

& Flexibility

Azure offers unmatched scalability, allowing businesses to easily adjust resources based on demand. Whether you need to scale up during peak periods or scale down during slower times, Azure ensures that you only pay for what you use, providing cost-effective flexibility.

Data security

Azure provides a secure environment for your data and applications. It offers comprehensive security measures, including data encryption, identity and access management, and threat detection. This ensures that your sensitive information remains protected and compliant with industry regulations.

Exceptional integration & Migration Capabilities

Azure seamlessly integrates with existing on-premises systems, allowing businesses to leverage their current investments while gradually transitioning to the cloud. This not only simplifies the transition process but also enables businesses to unlock new levels of efficiency, scalability, and innovation.

Available on
a PAYG basis

Azure is available on a pay-as-you-go basis, making sure you only pay for what you use. No more surprises or unnecessary expenses. And if your business hits a growth spurt or experiences seasonal bursts, Azure can easily scale up or down to handle the workload.

How Azure can help business

Regardless of if you are a small start-up, a medium-sized business or a larger enterprise, on your journey to streamline and integrate internal processes, you may have come across Azure and wondered, “What is Microsoft Azure Used For?”. We are here to answer all your questions and advise you on how integrating Azure into your internal processes can help your business. 

Overall, Azure empowers a range of businesses by offering scalable resources and a comprehensive suite of services designed to enhance operational efficiency. These services empower businesses to enhance productivity, make more informed decisions, and automate routine tasks, ultimately improving overall operational efficiency. 

Now this may seem like just a bunch of words to you, but essentially Azure allows businesses to access and use computing power and storage without the need for physical hardware or on-site infrastructure. This simplifies IT operations and provides a cost-effective solution for businesses to leverage the power of the cloud. 

Ultimately, by leveraging Azure, businesses can optimise their operations, reduce infrastructure costs, and scale their resources as needed. It offers a flexible and reliable platform for businesses of all sizes to adapt to changing market demands and take advantage of emerging technologies.

How ITworx consulting can help

With years of experience in the industry and a team of incredibly talented developers, ITworx Consulting are able to work with you to integrate Azure into your business’s existing internal operations. In doing so, we will collaborate with you from beginning to end product to ensure that we are able to implement Azure into your business in a way that not only meets your business’s unique needs but enhances your internal operations.

If you have any questions about our Azure integration service or how Azure can benefit your business, don’t hesitate to get in touch with us or give us a call on +61 2 9233 8777, and a member of our team will be more than happy to assist you!